Two Visionary Entrepreneurs Launch TopCalls.ai, A Global AI Platform Redefining Voice Communication and Customer Engagement

In an era where voice remains the most human and trusted form of communication, TopCalls.ai emerges as a global platform redefining how businesses interact with customers

Key takeaways

• Transforming voice communication: TopCalls.ai replaces manual cold calls with AI-driven conversations that listen, learn, and convert, around the clock.

• Driven by vision and engineering: Founded by CEO Alex Penes and CTO Teodor Avadani, the platform combines strategic leadership with technical depth to scale global customer engagement.

• Beyond automation: TopCalls.ai understands tone, emotion, and intent in real time, turning every call into insight and measurable growth.

Founded by Alex Penes and Teodor Avadani, the company integrates advanced artificial intelligence and machine learning to automate, analyze, and enhance voice-based engagement at scale.

According to MarketsandMarkets, the global AI voice technology market is expected to grow from $3 billion in 2024 to over $20 billion by 2030, reflecting the accelerating shift toward AI-driven communication systems. Within this context, TopCalls.ai positions itself at the intersection of automation, intelligence, and human connection.

The Minds Behind TopCalls.ai

Alex Penes – Co-Founder & CEO A serial entrepreneur and digital strategist, Alex leads TopCalls.ai’s mission to bring intelligent voice automation to global markets. With a background in digital business and growth automation, he has already driven the platform past 500,000 AI-powered sales calls, achieving a 97% success rate in lead qualification and expansion across real estate and financial services. His leadership fuses business insight with automation strategy to help organizations grow without scaling headcount.

Teodor Avadani – Co-Founder & CTO An accomplished AI engineer and systems architect, Teodor directs the technological backbone of TopCalls.ai. His expertise spans cloud infrastructure, machine learning, and scalable automation systems, ensuring the platform delivers natural, human-sounding voice interactions with speed, accuracy, and reliability. Based in Bucharest, Teodor’s focus is to make advanced AI communication both secure and effortlessly accessible to businesses worldwide.

Together, Alex and Teodor are reimagining voice technology, turning what was once a costly, manual process into a fully automated, data-driven growth engine.

What TopCalls.ai Does?

TopCalls.ai is an AI-powered communication platform that transforms the way companies engage with customers and leads. 

It offers real-time conversations, turning conversations into actionable insights. Its automated workflows handle sales calls, appointment scheduling, and customer support, freeing teams to focus on high-value opportunities.

Beyond automation, TopCalls.ai provides advanced analytics that track customer sentiment, conversational patterns, and compliance metrics, giving businesses a deeper understanding of what drives conversions and loyalty. 

Built for global scalability, it supports multiple languages, accents, and regional regulations, delivering truly local experiences at global scale.

What Makes TopCalls.ai Different

Unlike conventional voice tools, TopCalls.ai doesn’t just record or transcribe, it understands. The platform’s end-to-end conversational intelligence detects tone, emotion, and intent in real time, helping businesses adapt responses and anticipate customer needs instantly.

Its adaptive learning engine continuously evolves from interactions and user feedback, improving performance automatically over time. With a privacy-first architecture, all voice data is encrypted, anonymized, and fully compliant with international data protection standards.

Built on robust, cloud-based infrastructure, TopCalls.ai ensures global uptime, low latency, and seamless integration through flexible APIs, connecting effortlessly with CRMs, contact centers, and existing enterprise systems.

TopCalls.ai isn’t just automating calls, it’s redefining how businesses speak to customers. With technology that listens, learns, and responds naturally, Alex Penes and Teodor Avadani are leading a new era of AI-driven communication, where every voice interaction becomes an opportunity to connect, convert, and grow.